Terms & Conditions
Delivery & Postage
We aim to process your order as quickly as possible and where possible will process your order on the same day it was instructed. In the event of any unforeseen delay we shall advise you immediately. If you have any queries about your delivery please contact us.
UK Channel Isles & Northern Ireland
Delivery is by Royal Mail First Class Post or by Express Courier. A signature may be required.
Delivery Charges:
£3.65 (1 item or more)
Free UK Standard Delivery on all orders over £45.00 (allow 3-4 working days)
Payment
We accept payment by all major credit and debit cards via Paypal, a secure payment gateway.
Security
Ordering online with the Scented Candle Store is completely safe. Our payment gateway uses 128 bit encryption technology, the highest level of encryption available. The process of encryption prevents unauthorised individuals from viewing your information as it is securely transmitted over the internet.
Privacy
Your privacy and the security of your personal information is our highest priority. We aim to provide the best online shopping experience possible. In order to do so, it is necessary for us to collect some personal information about you. This personal information will not be disclosed to any third party except to the extent where this is essential in order to facilitate processing and delivery of your order, for example the provision of your name and address to our delivery partner.
Guarantee
We offer a 100% no quibble money back guarantee. In the event that you are not entirely satisfied with your purchase, please return it to us unused, in the original packaging and in perfect re-saleable condition, for a full refund, credit or exchange.
Returns Policy
If any products you have purchased from us are found to be damaged on receipt by you, please contact us within 7 days and we will arrange for a prompt refund, credit or exchange. Wherever possible, please note any such damage when signing to accept receipt of the product.
The Distance Selling Regulations give you the right to cancel an order within seven working days. If you decide to cancel your order please do so in writing, either by letter or by email. If cancelling by letter, we recommend you retain proof of posting.